Helpdesk Tips for Automating your Customer Services

 Helpdesk software is here to unleash to provide the best customer support for the business. It is not possible to have one person for doing all the work in the business and hence the helpdesk software is the savior in the business sector. The manual workflows will help nowhere but will lose your time, money, and efforts. From manual mistakes to so much caught-up work in line, it gets messier day by day and it is obvious that one cannot cop up in the business progress further but spend most of the time solving the issues of customers. The helpdesk ticketing software helps in organizing the customer’s queries where you could easily engage with the customers and solve their queries.

Automation has all the answers for managing the huge mass of customers in the business.

When it comes to automating the process in one, there is nothing to worry about in managing customers. There are large-scale companies that handle their customer support in large numbers. Almost 2000+ customers through emails and 700+ live chat messages. The numbers might get into a vein but you gotta manage it but not manually this time, it is time for the automation to show some of the magic.

Top-three tips to make customer support the easiest and the most efficient ways to manage.

Automatic ticket routing

The hardest time in managing the tickets is to assign the tickets to your agents or teammates and sometimes when it is missed it can get pretty overwhelming to manage sometimes replying to customers can be missed too.

If this is your everyday routine, then you must go for automated helpdesk solutions. Automated assigning of tickets to your agents to replying to them timely saves almost a lot of time for business owners.

The automated ticket assigning is the sign of the trusted agents and the tickets are in the safer hands.

The queries can be anything, from technical issues to the queries in the billing or any other process, if it is handled by the particular concerned person then it becomes easier to manage the customer support and much more relevant and efficient.

Desku can easily set the agents in the helpdesk for dealing with the customers in the easiest ways possible.

Add agents for automating getting back to customers and assigning the tickets, queries, or answering the live chat under one roof.

Setting the appropriate permission and roles to the agents can do wonders as you do not have to look back for the agents and other teammates for certain and particular permissions.

Easy enabling and disabling the auto-reply in the ticket. Set the text you want as your auto-reply to be viewed by your customers. Ones you enable the “auto-reply” in the ticketing system or live chat, you will not have to look further for the customers waiting in line without any answers.

Leveraging the power of Knowledge Base

The Knowledge Base is the self-help portal that helps customers to go through the reference articles, videos, tutorials and more before contacting the support agents. As it is stated that 80% of customers would like to explore themselves rather than contacting to the support agents.

The knowledge base helps in lowering the tickets to the support agents which will make it less messy for the support agents to deal with the customer support.

Conclusion

The helpdesk support software helps in easing down the customer support with the help of some automated feature functions that will help in decreasing the workload of the support agents and avoid the chaotic situation of the accumulation of the big mass of the customers.